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Billing & Insurance

Mother filling out a form with young daughter on her lap.

You may sometimes have questions regarding financial issues associated with your visit to Holy Cross Hospital or with a Holy Cross Medical Group physician. Or you may want to ask a general question about billing. There are several ways to submit questions about your medical bills. Please read below to find all the information you need.

Also, if you have already been billed and want to save time and pay online, you can use one of the links below.

If you would like to pay online, please take a moment to verify whether you have a Holy Cross Hospital bill or a Holy Cross Medical Group bill for a visit to your physician's office


What bill are you trying to pay? 

If your account number starts with 'H00' and looks like the sample below, it is your bill for services provided at Holy Cross Hospital. 

Thumbnail of billing statement one Click here to pay your Hospital bill.


If your account number starts with a numeral, has HCH or HBP at the end and looks like the sample below, it is a bill for a visit to your Holy Cross Medical Group doctor's office.

Click here to pay your Medical Group doctor's office bill.


Have Billing Questions?

For questions concerning your bills obtained during a Holy Cross Hospital visit, you may e-mail your billing questions to our Central Business Office at hospital.billing@holy-cross.com or call 954-351-4701 to speak to a representative in our Patient Financial Services Department.


For questions about bills concerning Holy Cross Medical Group doctor's office visits, you may email your billing questions to our Central Business Office doctor.billing@holy-cross.com or call 954-596-8002 and speak to a representative in our Patient Financial Services Department.


We Support Price Transparency 

For our patients to understand their  potential financial liability for hospital services, we are making our  hospital charges available to patients.  Hospital charges vary based on the type of care provided.  The price can differ from patient to patient for the same services.  The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance.  Please contact our Pricing Department at 954-351-5945 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-9 or diagnosis codes.

To view information about hospital quality and prices, visit MissionToCare.org.

Click here to download a copy of  the consumer's guide to Understanding Healthcare Prices.


Financial Assistance Program

Holy Cross Hospital is committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of Reverence for Each Person, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare. The purpose is to establish guidelines for Financial Assistance for patients who incur significant financial burden as a result of the amount they are expected to owe "out-of-pocket" for acute care health care services.

View our Financial Assistance Policy (See Section IV, starting on page 11, for our Fair Billing and Collection Practices)
View our Financial Assistance Application and Plain Language Summary

We will have the Spanish Translations of the Policy and Application available shortly.

For immediate assistance in Spanish, please call 954-267-7780.

For more information about Financial Assistance, please call 954-267-7771.


Tips for Communicating with Your Insurance Company

When working with your insurance company, we encourage you to:

Call your insurance provider prior to a hospital admission, test or doctor's visit. (Patients may receive a separate bill from other providers (i.e. Radiologists, Anesthesiologists) and those providers may or may not participate in the same health plans as the hospital. Consumers are encouraged to contact their provider to determine health plan participation.)

Have your insurance card ready with plan / provider / member ID number and the name and/or type of plan (HMO, PPO, etc.).

Verify
that Holy Cross Hospital and the Holy Cross Medical Group are "in-network."

If
your plan is an "Exchange Plan," ask the insurer if Holy Cross participates in the plan.

If
we are not in your plan, ask if your benefit plan has "out-of-network" benefits, and what are the out-of-network copayments or coinsurance.

Share
with them the date of scheduled service, if booked.

Share
the name of procedure to be performed. 
 

Insurance

Holy Cross Hospital  makes an effort to contract with most insurance companies to help keep out of pocket expenses to a minimum for all individuals and families. Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries.  The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center. Click here for a comprehensive, downloadable chart of our 2017 participating plans.

AETNA - 800-872-3862

AVMED - 800-882-8633

AXA ASSISTANCE US - 800-646-6162

AXIS - 612-262-8800 

BEECHSTREET - 800-877-1444

CIGNA - 800-244-6224

COMMUNITY CARE PLAN 

CORPORATE MEDICAL NETWORK (CMN) - 905-669-4333

COVENTRY - 866-847-8235

DESJARDINS - 877-647-5416

DIMENSION - 800-483-4992

FIRST HEALTH - 866-847-8235

FLORIDA BLUE (BCBS) - 800-352-2583

FREEDOM HEALTH - 800-401-2740

GLOBAL BENEFITS GROUP  

GLOBAL HEALTH SERVICES - 305-278-2853

GREAT WEST HEALTH PLAN - 800-663-8081

GUARDIAN LIFE - 305-443-2700

HUMANA  - 800-833-6917

HUMANA / CAREPLUS  

INTERPLAN HEALTH GROUP - 800-444-3995

MEDICA - 800-407-9069

MORGAN WHITE  - 800-800-1397

MULTIPLAN - 888-342-7427

NATIONAL HEALTHCARE SOLUTIONS - 214-269-8406

NEIGHBORHOOD HEALTH - 877-972-8845

OLYMPUS - 800-250-3271

PAYER FUSION - 305-760-8739

PHCS  

PHYSICIAN HEALTH CHOICE 

PLOTKINS CONSULTING 

POSITIVE HEALTHCARE
- 800-263-0067

PPO NEXT 

PREFERRED CARE PARTNERS
- 305-670-8440

QUALITY HEALTH MANAGEMENT - 305-821-8430

ROCKPORT- 800-635-9810

SANUS - 305-572-9756

SELECT CARE WORLDWIDE - 866-261-6718

STAR HEALTHCARE NETWORK - 212-581-8228

SUMMIT HEALTH CARE  - 877-988-3589

SUNMED INTERNATIONAL - 786-888-6792

UNITED - 877-842-3210

UNITED / BUPA  

USA CARE - 800-665-7924

US MARITIME CONSULTANTS 

VISTA MEDICARE ADVANTAGE   


Military plan contracted for HCH, HCMG & POSC
TRICARE

Medicaid Plans contracted for HCH & HCMG 
Better Health (Simply) 
Clear Health Allinace (Simply)
Humana
Molina Health Plan 
Positive Healthcare Florida
Sunshine State Health Plan  

Workers Comp plans contracted for HCH, HCMG & POSC
Corvel
Coventry
Procura Management
Rockport
Summit 


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