Billing & Insurance
You may sometimes have questions regarding financial issues associated with your visit to Holy Cross Hospital or with a Holy Cross Medical Group physician. Or you may want to ask a general question about billing. There are several ways to submit questions about your medical bills. Please read below to find all the information you need.
Also, if you have already been billed and want to save time and pay online, you can use one of the links below.
If you would like to pay online, please take a moment to verify whether you have a Holy Cross Hospital bill or a Holy Cross Medical Group bill for a visit to your physician's office.
What bill are you trying to pay?
If your account number starts with 'H00' and looks like the sample below, it is your bill for services provided at Holy Cross Hospital.
If your account number starts with a numeral, has HCH or HBP at the end and looks like the sample below, it is a bill for a visit to your Holy Cross Medical Group doctor's office.
Have Billing Questions?
For questions concerning your bills obtained during a Holy Cross Hospital visit, you may e-mail your billing questions to our Central Business Office at email@example.com or call 954-351-4701 to speak to a representative in our Patient Financial Services Department.
For questions about bills concerning Holy Cross Medical Group doctor's office visits, you may email your billing questions to our Central Business Office firstname.lastname@example.org or call 954-596-8002 and speak to a representative in our Patient Financial Services Department.
We Support Price Transparency
For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance. Please contact our Pricing Department at 954-351-5945 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-9 or diagnosis codes.
To view information about hospital quality and prices, visit MissionToCare.org.
Click here to download a copy of the consumer's guide to Understanding Healthcare Prices.
Financial Assistance Program
Holy Cross Hospital is committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of Reverence for Each Person, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare. The purpose is to establish guidelines for Financial Assistance for patients who incur significant financial burden as a result of the amount they are expected to owe "out-of-pocket" for acute care health care services.
View our Financial Assistance Policy (See Section IV, starting on page 11, for our Fair Billing and Collection Practices)
View our Financial Assistance Application and Plain Language Summary
We will have the Spanish Translations of the Policy and Application available shortly.
For immediate assistance in Spanish, please call 954-267-7780.
For more information about Financial Assistance, please call 954-267-7771.
Tips for Communicating with Your Insurance Company
When working with your insurance company, we encourage you to:
Call your insurance provider prior to a hospital admission, test or doctor's visit. (Patients may receive a separate bill from other providers (i.e. Radiologists, Anesthesiologists) and those providers may or may not participate in the same health plans as the hospital. Consumers are encouraged to contact their provider to determine health plan participation.)
Have your insurance card ready with plan / provider / member ID number and the name and/or type of plan (HMO, PPO, etc.).
Verify that Holy Cross Hospital and the Holy Cross Medical Group are "in-network."
If your plan is an "Exchange Plan," ask the insurer if Holy Cross participates in the plan.
If we are not in your plan, ask if your benefit plan has "out-of-network" benefits, and what are the out-of-network copayments or coinsurance.
Share with them the date of scheduled service, if booked.
Share the name of procedure to be performed.
Holy Cross Hospital makes an effort to contract with most insurance companies to help keep out of pocket expenses to a minimum for all individuals and families. Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries. The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center. Click here for a comprehensive, downloadable chart of our 2017 participating plans.
CORPORATE MEDICAL NETWORK (CMN) - 905-669-4333
COVENTRY - 866-847-8235
DESJARDINS - 877-647-5416
DIMENSION - 800-483-4992
FIRST HEALTH - 866-847-8235
FLORIDA BLUE (BCBS) - 800-352-2583
GLOBAL HEALTH SERVICES - 305-278-2853
GREAT WEST HEALTH PLAN - 800-663-8081
GUARDIAN LIFE - 305-443-2700
INTERPLAN HEALTH GROUP - 800-444-3995
MEDICA - 800-407-9069
MORGAN WHITE - 800-800-1397
MULTIPLAN - 888-342-7427
NATIONAL HEALTHCARE SOLUTIONS - 214-269-8406
NEIGHBORHOOD HEALTH - 877-972-8845
OLYMPUS - 800-250-3271
QUALITY HEALTH MANAGEMENT - 305-821-8430
SANUS - 305-572-9756
SELECT CARE WORLDWIDE - 866-261-6718
STAR HEALTHCARE NETWORK - 212-581-8228
SUMMIT HEALTH CARE - 877-988-3589
SUNMED INTERNATIONAL - 786-888-6792
Military plan contracted for HCH, HCMG & POSC